Support & FAQ

What about the privacy policy?

All the data required by the application (such as the state of the camera, recording state and parameters) is stored in our servers with the sole intent of displaying this information on the mobile device and are removed automatically after the service subscriptiuon is complete. None of your account details are shared with any third parties.

How many cameras can I monitor?

Up to 4 cameras free of charge for two weeks. If you need to monitor more, you can get a subscription.

The image in VM Tool is streched and the VM settings positions do not correspond when uploaded into the camera.

VM Tool is working correctly only on 4:3 aspect ratio of camera images. Example: 320x240, 640x480, 800x600, 1024x768, 1280x960, 2048x1536. If your image has a different size than the above , set it to 460x480, arrange the desired VM vindows in VM Tool, upload them in the camera. Then change the camera back to the initial image size.

How can I set VM Windows in my camera?

First load the camera image in VM Tool using "Direct url:" and inserting in the http:// field the camera's address or selecting a camera from the list "My Camera:". Arrange the size, spacing, decrease percentage of the VM's, show/hide by clicking on each VM. Press the "Get Coordinates" button, then click in the window. All the coordinates are selected, copy them and paste in the camera's VM settings field in the setup menu.

How can I remove an camera that I no longer want to monitor?

Login into your account -> select "Online Monitor" -> select the camera you want to remove -> press "Edit" -> press "Remove". All camera details and associated history log will be permanently deleted.

Do I need to enter the camera Username and Password to allow Online Monitor to check it?

You do not need to enter any username and password. The Online Monitor tool can check the online availability of a Mobotix camera even if a camera is not public accessible. The username and password is required for Recording Tool.

Do I need to enter the camera Username and Password to allow Recording Tool to check it?

You need to enter a user or admin level username and password. The tool on the server needs to acces the camera to read the storage details and perform the calculations for the new limits.

What types of payment do you accept?

Visa, Mastercard, American Express, PayPal.

Can I cancel my subscription anytime?

Yes. If you cancel a monthly, quarter or yearly subscription at any time. you’ll be billed for the current period, but you won’t be billed again.

Can I upgrade my subscription anytime?

Yes. If you choose to upgrade in the middle of a billing period, your unused credit is deducted from the upgrade cost.

Latest News
  • New enhanced version of Tools
    July 13, 2012
    Better handling: Now it is much easier to manage the cameras and tools. They are split apart.
    New feature: Get and Load the VM settings. You can upload in the VM Tool section settings made earlier and just adjust them instead of re-creating from the start.
  • Register now and get one month free of charge
    September 20, 2011
    Online Monitor tool is available free of charge for up to 4 cameras per user for 30 days after activation of first monitoring of a camera. The special offer is valid for registrations before 10 October 2011.
  • Official site launch
    September 20, 2011
    This website was launched during the Mobotix International Partner Conference, Langmeil, Germany. VM Tool and Recording Tool are available free of charge.
  • Online Monitor checking engine was started
    August 3, 2011
    Online Monitor engine was started for test and optimizations over 21 customers and 183 Mobotix cameras. Notifications are sent by email at maximum 10 minutes from camera's status changes.